Refund & Reversal Policy

Our Commitment

VoltDataGH operates an automated telecom delivery pipeline designed to credit mobile data and airtime immediately. Please review our reversal terms below before completing any purchase:

1. Successful Deliveries (Non-Refundable)

Once a mobile data bundle has been credited and confirmed delivered to the designated phone number by MTN, Telecel, or AT Ghana, no refunds or recalls can be issued. Electronic telecom data deliveries are treated by Ghanaian carriers as final and non-reversible.

2. Automated Failed Order Refunds

If your Mobile Money or card was debited but our system was unable to deliver data due to telecom gateway congestion, carrier maintenance, or an unservable number, our automated system will:

• Automatically retry the delivery up to 3 times within 10 minutes.
• If delivery cannot be fulfilled, credit 100% of the purchase amount to your VoltDataGH wallet balance immediately.
• Alternatively, refund the amount directly back to your original Mobile Money wallet upon administrative review within 24 hours.

3. Incorrect Recipient Number (User Error)

VoltDataGH provides prefix auto-detection to help you verify numbers before buying. However, we cannot refund or recall orders delivered to an active SIM if the user entered the wrong digits. Always double-check your recipient phone number before submitting payment.

4. Dispute Escalation & Support

To lodge a transaction dispute or request wallet reconciliation, contact support with your Order No or Transaction Reference: